1. A good fit matters
If your first session doesn’t feel like a good fit, tell us. We’ll help you review your learning plan and find a better way forward, which might mean a different instructor, format or starting point.
To start, contact us through our contact page and tell us what didn’t work.
2. Rescheduling
Please reschedule at least 24 hours before a session. Just reply to your booking email or contact us, and we’ll find a new time with you and your instructor.
3. If you cancel
A cancellation made less than 24 hours before a session forfeits that session. Cancellations made with more notice are treated as a reschedule.
4. If we or your instructor cancel
If an instructor cancels, you receive full session credit and priority rebooking.
5. Refunds
The fees, payment dates and any refund terms for your booking are set out in your written quote and booking confirmation. Nothing here limits any statutory cancellation or refund rights you have as a consumer where you live.
To discuss a refund, contact us through our contact page. These arrangements form part of our Terms of Service.